Growing Wealth Online (ACN 150 862 392) trading as "Get WP Help" (ABN 27 150 862 392) ("we", "us" or the "Company") prides itself on providing services of the highest quality and is committed to customer satisfaction.
This refund policy describes generally how we manage refunding services. Refunds remain subject to our Usage Terms (https://getwphelp.com/legal/terms/). If you would like more information, please don't hesitate to contact us.
Refunds will be available only in limited circumstances. However, if you are not satisfied with any service that you have received from us, you may be entitled to a credit of that service in accordance with the below terms and conditions.
Replacement or credit as remedy
If you are not satisfied with any service that you received from us, please let us know as soon as possible as we may be able to replace the service for you or offer an alternative service better suited to your needs. In some circumstances, we may in our ultimate discretion provide a credit instead of replacement service.
What you must advise us of issues
To receive a replacement service or credit, you must first advise us of the issue or reasons for dissatisfaction.
Refunding services within the first 90 Days
We guarantee our services. If we receive written notice from you that you are dissatisfied with a service provided by us within the first 90 Days after the earlier of the date of purchase and the date of delivery of the service to you, then we will assess the circumstances (including analysing the service, if considered appropriate by us) to ascertain whether or not the Company is at fault and:
Refunding services after the first 90 Days
If we do not receive the written notice from you that you are dissatisfied with a service provided by us within the above 90 Day period, then we will assess the circumstances (including analysing the service if considered appropriate by us) to ascertain whether or not the Company is at fault and:
Refund where breach of acceptable use
Where we become aware that you have breached our terms and conditions with respect to engaging in, promoting or where we reasonably believe that you are engaging in or promoting Prohibited Conduct we will terminate your access to the site and our engagement with you will end immediately and no credit or replacement service will be offered.
In this Refund policy, "Day" means a calendar day and includes Saturday, Sunday or public holidays and is not limited to Business Days, i.e. days when banks in Sydney, New South Wales are open for business.